If you press Delete conversation, everything will be deleted including comments and tags. If you press Delete message, the conversation will be preserved with the comments and tags but the message will be deleted. Note: If you are deleting the last message of the conversation, you will be prompted in the popup to choose whether you want to delete the message or the conversation. There will be no activity line in the conversation to record the change. Open an email conversation, and click the message options menu in the top right of the message you want to delete.Ī warning will pop up to confirm permanent deletion or cancel action. Instructions How to permanently delete a single message

If your team is using custom roles (available on our Enterprise plan), there is a custom permission Admins can use to grant this option to Team Members or other custom roles.Īll users can permanently delete private messages or conversations in their own individual inbox. Team admins are able to permanently delete messages or conversations in team inboxes. Who can permanently delete messages or conversations Any records of the messages that exist in other email clients and servers (like Gmail or Office 365), or on the servers of other channels like Twitter or Twilio will not be deleted when you permanently delete a message in Front. Using permanent delete will only delete the record from Front’s servers. There is no grace period for recovering messages or conversations that you permanently delete. This action is permanent and cannot be reversed by you or Front’s Support team.

The permanent delete feature allows you to completely delete whole conversations or single messages in Front. For example, when an email contains sensitive HR information or credit card details, it's possible that you wouldn't want others to see these emails in Trash or would need to remove them for privacy purposes. We understand you may need to permanently delete some messages or conversations in Front.

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